Privacy Policy
Our privacy commitment
At Convincely Pty Ltd ABN 87 624 796 167 (Convincely, we, us, our) we are committed to protecting the privacy of personal information. This policy explains how Convincely manages the personal information that we collect, use and disclose in providing the products and services that we offer.
If you have any questions regarding our Privacy Policy or would like us to send you a copy, please contact our Privacy Officer using the details provided below.
From time to time, we may need to change this policy. If we do so, we will post the updated version on our website and it will apply to all of your information held by us at the time.
What kinds of personal information does Convincely collect and hold?
To provide some of our services, we may need to collect and hold personal information. For example:
- personal details such as name and location;
- contact details such as email address, phone number and address;
- information such as preferences, decisions and other information for statistical purposes.
If we are not able to collect your personal information, we may not be able to provide you with our products or services or do business with you or the organisation with which you are connected.
How does Convincely collect, hold and use personal information?
Convincely may collect your personal information in a variety of ways. Generally speaking, Convincely will collect personal information directly from you, your authorised representative or the organisation with which you are connected. For example, when:
- you enquire about a product or service;
- you contact us by telephone, via mail, e-mail or online; or
- we supply products or services.
We may also collect, use and disclose personal information from third party sources or a publicly available source, or from marketing and similar lists legally acquired by us.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
See the section on ‘Our online services’ below for more information about our collection of personal information online.
How does Convincely use your personal information?
We collect, hold, use and disclose personal information for a variety of reasons related to the operation of our business, including to:
- pass your personal information directly to the product provider so that you can complete your purchase or submit your application directly with the provider;
- provide, administer, improve and personalise our products and services;
- correspond with our site visitors and deal with their enquiries or complaints;
- maintain and improve our service;
- protect our lawful interests and meet our regulatory and legal obligations;
- verify our site visitors’ identity and personal information;
- manage our relationships with our suppliers and stakeholders;
- recruiting, training and managing staff;
- respond to lawful requests from courts, law enforcement officers and government agencies;
- carry out internal functions including training; and
- conduct marketing research and analysis.
We may not be able to do these things without your personal information. For example, we may not be able to communicate with you.
From time to time we may also use personal information on an ongoing basis to contact you about products and services that we think may be of interest to you, unless you opt out or we are otherwise prevented by law. Please refer to the direct marketing section below.
We may also use your information for other purposes required or authorised by or under law, including purposes for which you have provided your consent. Your consent may be written, verbal or implied from your conduct.
Disclosing your personal information?
We may exchange your information with:
- We may exchange your information with:
- professional advisers (such as lawyers or accountants);
- our third-party service providers, including:
- information technology service providers;
- data processors and data analysts;
- payment systems operators and financial institutions; and
- those authorised by Convincely to conduct promotional, research or marketing activities;
- law enforcement agencies or government authorities;
- on a confidential basis, with our related companies;
- persons acting on your behalf; and
- other third parties where we have your consent.
These third parties may be in Australia or overseas. If we disclose personal information to an overseas recipient, we will take steps to ensure they comply with this policy.
How do we hold and protect personal information?
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.
We take reasonable steps to ensure that your personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
We implement a range of measures to protect the security of personal information, including, depending on the circumstances, password protection, firewalls and premises security.
Our website uses Secure Socket Layer (SSL) encryption to keep your interactions secure and private. SSL is the industry standard for data encryption. It provides a secure link between your browser and our server and scrambles your personal information to ensure it is kept private during transmission over the internet.
Our online services
This section applies to our website and to our other online services including our email communications and social media profiles (together, ‘Online Services’).
If you use our Online Services, our system may record information such as the date and time of your interaction, the forms or pages accessed, and any information entered or downloaded. This information is used for statistical, reporting and website administration and maintenance purposes.
We may also record device identifiers and device location data through our Online Services where available. We also collect other information regarding location including information you provide through using our Online Services. Location information is used in accordance with this Privacy Policy for purposes including to optimise and customise our Online Services and platform for your location.
Like many other websites, our website may use ‘cookies’ from time to time. A cookie is a piece of information that allows our system to identify and interact more effectively with your browser. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies however some parts of our website may not have full functionality in that case.
Our Online Services may also use, from time to time, third party services including, among others: Google Analytics, Google Adwords, Facebook, LinkedIn, TikTok, Bing, Twitter, Instagram, Snapchat and Zapier. These services help us, among other things, understand: (1) how you use and interact with our Online Services; and (2) the effectiveness of our marketing strategies.
The Online Services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.
Direct marketing
If you are a site visitor, we may contact you on an ongoing basis about products and services offered by Convincely and our business partners, which we think may be of interest to you, unless you opt out or we are otherwise prevented by law. When we contact you, it may be by mail, telephone, email, SMS or social media. You can opt-out of receiving direct marketing at any time.
How can you opt out of receiving direct marketing?
You can let us know at any time if you do not want the personal information we hold about you to be used or disclosed for direct marketing purposes, or if you only wish to be contacted via a particular channel (e.g. by email). In some circumstances, we may need to contact you to verify your identity or to clarify your request.
If you wish to unsubscribe from future marketing and promotional material, please click on the “unsubscribe” link.
Data Quality
It is important that the information we hold about you is accurate, complete and up-to-date. Please update your details online where possible or contact our Privacy Officer if you believe that your personal information is inaccurate, incomplete, out of date, or may otherwise be misleading.
How you can access or correct your personal information
You can request access to the personal information we hold about you by contacting our Privacy Officer using the details provided below and we will generally provide you with access, subject to some exceptions permitted by law.
If we deny or restrict access to the information you have requested, we will give you written reasons for this decision when we respond to your request. We may charge a reasonable fee to cover our costs of providing access to you and will advise you of any fee payable before we provide you with access.
How you can make a privacy complaint
Please contact our Privacy Officer using the details provided below if you have any concerns or complaints about the way we have collected or handled your personal information. We will investigate your complaint and will endeavour to respond to you in writing within 30 days.
If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au.
How to contact us
If you:
- have queries, concerns or complaints about the way your personal information has been collected or handled by Convincely;
- would like to request a hard copy of this privacy policy or discuss any issues relating to this policy or privacy matters generally; or
- would like to request access to or correction of the personal information we hold about you,
please contact our Privacy Officer:
Privacy Officer
Convincely Pty Ltd
L35, 477 Collins St, Melbourne, Victoria, 3000 Australia
privacy@convincely.com
Updated 26 February 2024